February General Meeting
The Greater Narellan Business Chamber proudly presents:
The Intergenerational Business – Developing the Link Between the Engaged Customer and Team Member
Four generations are now represented in your workplace (perhaps even 5) and there are defiantly still 5 generations of customers. Knowledge of their “drivers” is, more than ever before, a critical factor for success in performance and customer satisfaction today. Painting a brief portrait of the key “generational qualities”, Michelle will proceed to focus on optimising the potential of managing those on the frontline through the professional and personal development of the leadership team, delivering the VIP Customer Service experience that will differentiate your business as a workplace of choice and customer retention.
Michelle Pascoe is an international speaker, accredited trainer, author and podcaster. Establishing her company in 1994, she has an undeniable passion for the customer service industry, with a strong focus on mystery shopping and team motivation. With a proven track record and vast experience, Michelle specialises in every aspect of service operations and processes – looking holistically at the overall impact on the customer experience.
Bookings close on 8th February 2019!